Hi @user-e3da49! 'Raw data export' is now called 'Native Recording Data'. This is what can be loaded in Neon Player.

Re. the recording affected by a low battery, please try long-pressing on the Neon Companion App Icon, select 'App info, and 'Force stop'. Then open the app as normal. Does it prompt you to save a recording from a previous session?

okay, is this in the pipeline? We’re already using the other information in our remote control applications and it’s very helpful but the ability to set recording parameters with the API would allow us to not worry about accidental toggles on the companion app during an experiment procedure.

Hi Neil, are you sure that 'Raw data export' is now called 'Native Recording Data'? it takes me hours to download the zip - not like before the update. Also last time I checked, the files in 'Raw data export' were equal to "Time Series Date + Scene Video" - but I am not quite sure anymore. Moreover I have the phenomenon, that I can´t unzip the "Time Series Date + Scene Video"-zip. Can´t be the issue of my converter, since it opens the face mapper zip... thank you so much for your help!!

Hi @user-e3da49 ! That is correct! Apologies for the confusion. The "Raw data export" = "Time Series Data + Scene Video" is the CSV files with all the data and the videos.

The "Raw sensor data" = "Native Recording Format"is the data as it comes from the phone in binary format.

Hmm.. downloads are now faster since the last update, could it be you have more videos on the project? worse internet connection? Could you do this test to ensure you have a proper download speed?

Reg.can´t unzip what browser are you using? I mention it because of this

Hello, Is there a limit on the number of collaborators that can access a workspace on pupil cloud? I was only able to add 3 so far,. The rest receive the invitation email, but the link never works.

Also, a recording of mine suddenly stopped after 28 minutes without any reason. The front camera light was on. What do you think happened and how can I prevent this next time (I want to record for longer than 2h straight)? Also the uploaded 28 min recording in Pupil Cloud says "gaze pipeline failed" and that I should inform you guys. It would be great, if you could restore the whole recording of over 2 hours 😦 thank you so much in advance!

Hi @user-e3da49 ! Could you follow up by email at info@pupil-labs.com with the recording ID? You can obtain that by right clicking over the recording in Cloud.

Hi there. I am trying to use the Reference Image Mapper with an image of a simulator screen setup and then a recording from our Neon eyetracking glasses on the cloud. The enrichment is still in processing after an hour, is this normal?

Hi! I am trying to use enrichments, but my video is longer than 3 minutes. I put in events in order to use the enrichment function on segments that are less than 3 minutes, but I still cannot find a way to upload the video... is there a way to cut up the video in the cloud in order to only submit the segments for enrichment?

We are currently experiencing recording errors due to what we suspect to be a loose contact at the USB-C plug of the Neon glasses. 
The glasses repeatedly disconnect from the phone after about 1 min of recording even if the cable is not moved.
Could you give me advice on whom to approach with this issue? Is there an address to ship the glasses to for repairment?

Hi, we’ve encountered this issue multiple times with our neon devices where, during a recording, the sensor light turns red and the phone starts vibrating. The recording stops and the app throws an error. We cannot perform any further actions on the app until we restart it and the recording seems to be corrupted. Can you please help us know what could be the cause of this issue and how can we avoid running into it?

Hi, is there a possibility to adjust the wideness of the scene camera? Right now the camera has a super wide angle, I would like to zoom in on the environment for my study with people.

Hi there, is there a way we can check an error that occured during one of our recordings if we provide a recording ID?

Hi @user-f4e4e0 ! Yes! Please share with us at info@pupil-labs.com your recording ID and a description of the issue and we will look into this.

Hi, Pupil Labs team. I want to buy a Lens Kit for participants who need vision correction but the explanation is not clear whether I need to buy the specific frame or not for this. Currently, I only have Neon device by default. Could you give me a hint?

So the "I can see clearly now - extended range lens kit" cannot fit with the standard frame?

Hi! First time attempting to use Neon and the connection between phone and glasses does not seem to work, ie the phone screen still displays the "plug in and go" screen. We think this might have to do with the Neon not being connected to the same network as the phone, since it worked earlier before we brought the glasses into a new environment (new network, new workspace login). But it is an uneducated guess at best, any help would be appreciated!

Thanks for the reply, sorry for the confusion. We do indeed have the Neon connected to the phone via USB-C cable.

The onboarding call sounds very helpful, will look into it if we cannot resolve the issue

thanks for following @user-0055a7 ! So you have the glasses connected but they are not detected, is that right? Could you please write to info@pupil-labs.com indicating the app version and a picture of the back of your Neon module (something where the QR code is clearly visible).

Hi pupil-labs team, I am having an issue with the scene camera of my device that i can't figure out. Everything is working fine when i make a recording using the companion app. However, When i try to stream data (even just using neon.local:8080) the scene video does not stream. After attempting to stream, the scene camera stops working. So clicking record on the companion app leads to recordings without scene videos, and pressing the video camera on the bottom right does not display any video. if i unplug the device for a few minutes, scene video works as usual, but attempting to stream leads to the same problem again

Has anyone encountered this issue before?

Hi, this is Younghoo from Seoul National University. We're interested in using Neon device for our research, but just want to ask if there are any software or applications that we need to purchase additionally to use the device. Thank you.

Hi @user-9857ce 👋 There are no additional costs for software. If you'd like a quote feel free to fill out a request via our website (if you haven't already 😉 )

hello, i am a prospective customer that would be using the Neon model in a clinical setting, mainly working with patients that have suffered concussion and traumatic brain injury. I am very familiar with several VNG set ups, and am curious if the Neon could be used in a similar way. Could you please provide me with a sample sheet that displays objective gaze mapping and possibly saccadic information?

Is it only possible to use the AOI tools/Editor in conjunction with reference image or marker mapper enrichments? The old SMI analysis software allowed you to or select an AOI post recording without requiring any form of mapper system

Thanks @user-d407c1 a manual mapping tool would be very welcome, also is it possible then with the present AOI tool/Editor to select a particular AOI for each single recording in a project folder rather than the same one being applied to all the recordings in the project?

That’s really helpful 😁

Hello, I'm new here! Does code written using the API for Pupil Core work in Neon?

Hey Pupil Labs peeps, where can I see the gaze offset values for a wearer in the companion app? I would like to manually offset the gaze in Neon Player, but wondering if rather than adjusting it based on playback, could I just find the values for the wearer and use that?

I have also found that neon player crashes very often while processing the exported files from the phone. Console gives this message:

Hey @user-cad8c8 ! The realtime API from Core and Neon are completely different, they use different protocols as well. You can check them out here and here. They are not compatible with each other. Pupil Invisible and Neon are based on the same realtime API.

Hi @user-09f634 ! The values for it are not shown directly on the app. But they are stored in the info.json file upon being recorded. Is that sufficient? I will pass the feedback, regarding the crashes. Are you using the latest version 4.1 ?

I am initiating an experiment to investigate the disparities in viewing behavior between real-life interactions and screen-mediated experiences. In this study, I will be testing individuals with distinctive features such as a prominent birthmark or other stigmatizing aspects. During the experiment, the test participant and research fellow/screen will be positioned facing each other, and the use of a wide lens on the camera may pose challenges. While not insurmountable, it may result in slightly less sharp images.

Hi Pupil team. I am working on a project involving connecting and processing multiple Neon glasses. I have a list of static IPs of the devices and use a loop to go through each one and find it using Device(address, port). However, if the device with the passed IP is not currently connected to the network, I notice a delay of about a minute where the terminal hangs before proceeding with finding the next device. If the device can be found, there is no delay. Is there a way I can get around and/or set the delay time for finding a device by IP that is not connected? Thank you!

Hi there, is there a way to edit and chop up footage from the recordings? We are interested in using your enrichment feature to analyse areas of interest, but we won't be able to stop and start recordings while our participants are in mid-drive.

Hi @user-f4e4e0 ! Yes! that is what events are for. You can use them to select sections to enrich or sections to export in the video renderer.

Hi, @user-09f634 - I think I see the bug that causes your crash. It's Windows-specific, but simple to patch. Thanks for the report and sorry for the trouble. The fix is included in the v4.1.1 release

Can I update the OnePlus 10 Pro (currently Android OS 12), or would that break something?

(the companion device for our pupil neon glasses)

Android is annoyingly persistent in reminding me that there is one available. I'm slightly worried someone hits that update button during an ongoing study.

Okay I see. So does it mean that if I buy "I can see clearly now", I need to take of the bare metal from my "just act natural" and the put it on my new frame "I can see clearly now"? @user-d407c1

Okay, just need to double check before buying it. - the "I can see clearly now" is the frame + -3 to 3 lens kit (cable to connect the phone companion and bare metal is included) - phone companion not included - I can swap the module to one another

am I correct?

Thanks

Hi - I am trying to use the marker mapper enrichment in an experiment where two people interact face to face, each of them wearing one pair of neon glasses. They discuss an object appearing in front of them (on a screen or on a piece of paper), which I have tracked with the markers (four QR codes, one in each angle). The issue is that it seems that the markers can be reliably detected only when appearing in front of the person, but as soon as they are slightly on the side, the enrichment fails. I have tried many different things (e.g. printing the QR, putting them on the image showed directly on the screen, changing the size and the luminosity of the image, varying the distance between the wearer and the screen etc), but none of these attempts resulted in the enrichment to detect all four QR codes reliably (yes, I made sure each QR has quite a large white border around it). Is this something that is expected? Should the marker appear exactly perpendicular to the wearer gaze to be detected? Is there anything else I could do to make sure they are detected by multiple people looking at the target from slightly different angles (e.g. in a two-person conversation)? Thanks!

yes - here is one (from person A's view) when I tried to use a printed version (not preferred), and also one (from person B's view) when it was shown directly on the screen

how long should the "World Video Exporter" take for a 2 minute video? Not more than 30 minutes right? it kinda looks like it's done based on the progress bar, but it still says it's running, maybe indefinitely. Though I have had the world video exporter run before on other exports from the phone and it did not take this long, so perhaps there is something wrong with my file but the application is not telling me?

Hi Pupil Labs Team, I just wanted to ask a simple question. I recorded a video (more than 3 minutes) and I tried to make the enrichment process, but it already took more than 90 minutes, and it’s not done yet. Do you have any experience? How long normally does the process normally take until it is complete for a 4-minute video?

Hi Pupil Labs. We experienced an interesting issue with the devices. We used the API to start and stop recordings on 5 devices at the same time. A few minutes after recording ended, all the phones began vibrating and displayed an error message. "We have detected an error during recording". There were no errors thrown by the API during recording itself. The vibrating did not stop after restarting the app or unplugging the glasses. One of the glasses displayed a "Sensor Failure". Vibrating only stops after force quitting the app. Here is a video of the vibrating devices. Do we know the cause of this issue and how we can prevent it from occurring in the future?

Hello! I am using marker mapper enrichment in the Pupil Cloud. The tags arent being detected. What could be the problem? The Neon player is able to detect them, so the size of the tags is proper .

I tried it and it didnt help.

Hi I’ve just updated the Neon app and now it’s no longer connecting to eye cameras and there there is no gaze overlay.

They are working when you use the adjustment feature but when you press record and play back there is no gaze overlay and the stream from the eye cameras has stopped.

Hi @user-d407c1 here is the glasses QR code

Can you please try clearing's the app data? But before you do so, in the Device Storage > Documents > Neon folder, there might be an app_android.log that can help us understand what happened.

@user-d407c1 how do you locate the Neon Folder?

Using the files app on the phone, it should be on the Internal Storage and then under Documents

@user-d407c1 Found it and there is an app_android.log and is 21.2MB

Email it ?

Yes, please. I think it will be too big for Discord, and easier to keep track.

I will send from our university gmail which will be Herriot Watt University Psychology

@user-d407c1 email sent.

@user-d407c1 Will do and thanks. Have a great weekend

It has worked for me with a short recording (55s), I don't think that one took very long. I tried the same recording I was having trouble with (2 minutes) on a different laptop as well - over an hour later it is still "Running". Both laptops have good specs (i7 + dedicated gpu). This recording that I am having issues with is from Sept 2023. Could that possibly be affecting things?

Apologies if this has been asked before. Is it possible to share recordings, specifically a scanning recording, between workspaces? Thanks!

Hi @user-4b3b4f 👋! It is currently not possible to share or move recordings across workspaces

Hi @user-ee081d ! It seems you are using the tag16h5 markers family, this family is not supported in Cloud as they can be unreliable. Could you please try again using the recommended ones (tag36h11)?

Hi @user-ee081d ! On the downloads tab, there are two panels the left one corresponds to the original data, while the right one corresponds to the enrichments' data.

You should be able to download it from there.

Are you using Safari? https://docs.pupil-labs.com/neon/pupil-cloud/troubleshooting/#my-enrichment-download-contains-only-an-info-json-file-and-nothing-else

Hey, we are needing to synchronize pupil labs timestamps with other software. Going forward we implemented event markers with the API but we still need to be able to calculate a latency on recordings we have already collected. We can do so by selecting the frame of the specific event but the video playback in the cloud has some grey for a second or two before the first frame occurs. We need a way to assosiate the timestamp of the video or frame number with the recording.begin event that is included in all downloadable folders, is there a place where this information about how much time passes between the recording.begin event and the first frame in the video "neon scene camera v1.mp4" is stored?

Ah, I see, will use that download option then for the recordings we have already collected.

Hello, good evening! Im running into a in issue at the moment... Im performing a Reference Image Mapper enrichment, but although the process says 'completed', the gaze over the reference image does not appear, and when trying to make a Heatmap, it does not show anything over the image...

I've noticed that on the bottom, the bar is colored in gray, as opposite from other enrichments that I have where its purple. I assume its something regarding the reference image? Or what could be the problem here?

the ID is: 0462120d-7b3c-4c84-a862-13bf61c31427

Thanks in advance

Good morning all, we are doing an experiment in order to analyze how many words do we read on our daily basis. The person recording this video claims that he was able to read the bar's menu on this pic. But in the video it is blurry. Can we adjust the quality of recording? Thank you very much!

Hi @user-831bb5 ! Yes, the grey bar indicates parts of the video where the image was not found.

If you did not received an error message with "It could not be computed based on the image and scanning recording", it means that at least the scanning and image were paired. Perhaps you have another recording where the image was found?

The cloud-like with the dots is not appearing on the user videos

Thanks Neil for taking the time to respond. I do see your point regarding the difference between the image and the recording. But I have an other one wich is exactly the same and same result. Take a look at the second image that I;ve sent for example, the colors are different as well and the light conditions... worst if you ask me. Does making adjustments with the refrence image colors would produce better results?

I;ll DM you thank you very much

Hi there! I'm planning to conduct experiments involving the observation of photographs with elderly individuals. Are there any specific concerns or factors I should be mindful of, such as issues related to offset correction?

Hi. I am trying to run the Reference Image Mapper and it never finishes processing. Is this something I am doing incorrectly? I was able to run the Reference Image Mapper two days ago successfully. Thanks.

Hi, I also have same problem to run Reference Image Mapper from yesterday. I tried different scanning videos but it never finishes.

Same situation here, I left one and after 9 hours nothing. Tried one last night and I'm not 100% sure but checked today and it was 16 hours and nothing (The videos did display 100% processed when selected from the drop-down menu, but the enrichment was still processing) . Now it displays an error.

Hey @user-4b3b4f and @user-a370d3 👋. Is this a recent change? Did you do anything different in the Reference Image Mapper when compared to how you used it previously?

Hello, I have a question. The Bare metal tracker is no longer recognized by the app I think

when I pulg it into the phone nothing happens on the app

This might sound dumb, but could this be because the phone battery ran out so I recharged it and for some reason now when I plug it in it does not recognize it?

I've set up a reference image mapper enrichment that has been processing for 20 minutes. Is that normal? How do I get it to load?

Hi Pupil Labs team, I have a question about Neon Monitor. It is working great, and I do not have any connection issues. I am just wondering if there is any way to stream the eye camera along with the scene camera? The lab I work in works with young children and their parents as they play with toys (and we hide behind a curtain). The kiddos are not afraid to move the eye tracker if they are annoyed with it. When we used Pupil Core models in the past, Pupil Capture let us keep tabs on the scene cam and eye cam using our computer behind the curtain. That way, we would know right away if the child (or parent!) bumped the camera, and we would step out to help them fix it. Our solution for now is to keep an eye on the gaze overlay with Neon Monitor to make sure it is tracking correctly. If there is a simple way to stream the eye camera from behind the curtain too, though, that would be great!

Hi Neon team, I'm using Neon together with the realtime API, I used the API to discover_one_device, stream eye video, and send_event, at first it worked perfect, however, after many times of testing, it suddenly stops working and output this error message: "File "...\aiohttp\streams.py", line 622, in read await self._waiter aiohttp.client_exceptions.ServerDisconnectedError: Server disconnected" What does this mean? How should I proceed?

Hi everyone. We are starting to play with our Neon systems now and working out what the data look like. Only one question so far: can I download enrichment videos from pupil cloud? For example the video showing detected faces after running face mapper?

Hi pupil labs team, is it possible to record and stream data at the same time? Is there anything i should keep in mind when doing this? I am planning to use the async data streamer while recording/saving data to the companion device. Thanks!

Good morning Pupil Labs Team We have discovered a tiny scratch on the lens of the NEON module.

Is it possible to change the lens or somehow repair it?

Thanks.

Hi, I have been collecting data with my Neons for the past few weeks. I’ve had this error come up a few times and haven’t been able to pinpoint why this error occurs. We are operating the glasses exactly the same each time but the error seems to occur at random. Any help would be greatly appreciated!

Hi! First time attempting to use Neon and pupil clouds. I get a error with gaze pipeline on all my recordings. The recordings work fine on the phone (for the most part). Thanks in advance.

this is the full error message: "Gaze pipeline failed for this recording. We have been notified of the error and will work on a fix. Please check back later or get in touch with [email removed]

Absolutly, here it is: 98412e61-ada4-4ae6-8b07-73e93f15eab9

Okej with further investigating we noticed that this particular video did not have working gaze tracking in the video on the phone. This video has working gaze traking on the phone and does not have the same error message in the cloud aplication but instead its just buffering/processing endlesly: 52fa5b20-3137-4332-b563-2b3dd1d7a741

Thanks for clarifying @user-a7636a! Let me talk with the Cloud team and I'll provide some updates asap. In the meantime, it seems that you have an older version of the Neon Companion App (2.7.5-prod). Note that the latest version is 2.7.11-prod. Please update the app via Google Play Store. This might trigger some firmware and FPGA updates. During installation, grant all required permissions, selecting "Always Allow." When prompted for camera access, click the checkbox before confirming.

Please try making some new recordings with the latest app version, and let us know if the issue persists

@user-a7636a, I just updated my previous message 👆🏽 , please have a look 🙂

Hi again, i did as you suggested and its still not working, it keeps on buffering. we also tried switching acounts and workspace, to no avail.

here you go: a4c5c07e-b554-4652-b774-b3e556436ac1

@user-a7636a there is high load in cloud currently which might cause delays in the recording processing. We appreciate your patience and understanding and we will get back to you as soon as possible. 🙏🏽

Thank you for the help. That explanaition seems resonably because some of the videos seem to be working now.

With the real-time API at what tick rate does the API listen for event markers sent as UDP messages?

Hi! is there a way to map gaze data to the surface ( like using Marker Mapper) without the Cloud ?

hi, i am having difficulties understanding how the reference image mapper works. Does it normally take a while to process? and does it use all recordings i have in the project?

Hi @user-2b8918 👋 ! All enrichments use by default every recording in the project.

If you want your enrichment to only be computed on a section or some specific recording within the project, you will need to use events to define its temporal selection.

This is selected when you create the enrichment under Advanced Settings > Temporal Selection.

If you are only interested in a portion of the recordings, we strongly recommend that you do so, as smaller sections take less time to compute.

The amount of time an enrichment takes to compute depends on several factors, like the type (eg. reference image mapper is more computationally expensive than others) , the duration (i.e. how many recordings and how long they are) and the queue (how many people are making use of the cloud resources at the moment).

Does this clarify all your questions?

Yes, thank you. So it is normal for it to take a while to process?

Ok perfect no problem, was just worried it wasn't working - thanks for your help!

Hi Neon Team, I had a question regarding the Neon glasses and Companion updates. I turned on the wifi for my phone and got a request for a FPGA firmware update. However, this update went for 30 minutes with no progress on the update bar and I believe it crashed in the app. I had to restart the app, however, now it won't recognise the glasses when I plug it in. What would you recommend doing?

Hi, is it normal that I've had enrichments processing for over 15 hours without result? In the past they took max. 1 hour. I've deleted those enrichments and started again one by one now, but is there something that can be done to speed up the process? Thanks 🙂

Hey Pupil Labs team, is the Neon IEC 62471 compliant? I have not been able to find the documentation on it.

I've found documentation that states the Invisible is IEC 62471 compliant but nothing regarding the Neon.

Hello, I have had problems getting the "just act natural" to connect with the cell phone. What i can do?

Hi Rob, after I encountered the server disconnect error, I did nothing but wait overnight. Then the error was gone and everything runs fine. I checked the "Stream" section of the Neon Companion app again and this time it shows "Stream to Pupil Monitor" with a QR code below. I don't need Pupil Monitor but I do need to use realtime api to send timestamps of the events. And I believe the error of server disconnection I encountered is triggered by the device.send_event() function. So what should I do to avoid or mitigate this error?

Hello. I have a reference image mapper enrichment with two AOIs. Is there a way for me to download a fixations csv that will give data on whether the fixation is on AOI 1, AOI 2, or not on either AOI? Thank you!

Any information on IEC 62471? "Hey Pupil Labs team, is the Neon IEC 62471 compliant? I have not been able to find the documentation on it."

Hi! I am running the gaze-controlled-cursor-demo. I can get all four tags detected after adjusting the brightness and size but only for a few seconds, after that, the red bourder starts twitching on the markers and it is hard to get all 4 detected at the same time. What could be my problem?

Hi I am working in transportation engineering with the Neon glasses.
We went for a test run and the glasses stopped recording after 20mins, I couldn't start recording again(it started recording but stopped in 20-30sec). Again after 10mins gap I started recording again, it started working.

Is this the maximum time it can work in one go or is there any problem with the device.

Hello, the Bare metal tracker, it is no longer connecting to the Neon Companion Application. Although we plug it in, it still displays "plug in and go".

We have attempted the following, none of which fixed the problem: We force quit the app, then reconnected the bare metal We cleared the data storage, then reconnected the bare metal We installed the application on a different device and connected the bare metal.

Thank you for your work.

I would like to utilize Neon and Invisible on multiple smartphones. This is because there are limitations on the battery operating time of a single smartphone. Also, there is a need to use another smartphone if one breaks.

Q1 Are Neon Companion and Invisible Companion available on Google Play? (I couldn't find Neon Companion) Can I install them from any Android device?

Neon Companion is already installed on the OnePlus 8T. I was able to install Invisible Companion from Google Play on the OnePlus 8T. However, Neon Companion could not be found on Google Play for the OnePlus 6.

Q2 Are there any requirements for smartphones to use Eye Tracker?

Q3. Which indicators in the csv can be used to determine the data that signify the saccade?　 Which of Pupil Core, Neon or Invisible can be used to obtain the saccade?

Hello, would it be possible to transfer recordings from one workspace to another? Also is it possible to give workspace user exclusive access to projects?

so with the monitor app the frame and

hi Pupil Labs, I wanted to confirm what’s the storage limits on pupil cloud for Neon users?

Hi @user-b6f43d - Sorry for not including this in my first message:

• You can find the module serial number by connecting your Neon system to the phone, accessing the App's main screen, and tapping the top right info icon. There you can view the module serial number.
• For the recording ID, did you upload the affected recording to Pupil Cloud? If yes, please right-click on the recording, select "View recording information" and share with us your recording ID.

Hi, I used the marker mappers enrichments to define some area of interest for my analysis. I found out that the coordinates of a same fixation are different between the two csv files exported for the two enrichments. Thus I would like to know how are computed the normalized coordinates for the marker enrichments and why are they different ? Also, are the coordinates of the marker mapper file that contains the specific fixation (fixation detected = TRUE) more reliable than the other one? I put an example in this photo with a same fixation among the different fixations csv files. Thanks !

Also, I had several recordings where the scene camera was grey until more than 15s, even up to 30s (see photo). We first thought about a heating problem but it seems to happen both during the beginning and / or the end of a session. Do you know how this problem occurs, and what can we do to prevent it? Thanks !

Thanks for clarifying @user-edb34b!

Note that the fixation coordinates in the fixation.csv exported in the Marker Mapper enrichment folder are given in the normalized coordinates within the surface.

I recommend having a look at the explanation of the exported data here.

I have a doubt, in marker mapper enrichment, my marker are getting identified in some frames and in the next frame maybe because there is too much light on it because of the sun it is not getting recognized. so will it skip the data in frames which are not getting recognized or is it okay if the marker are identified in any one of the frames

Why even after the markers are identifies the surface is not properly defined ?

Its showing like this