Hi, For the AOI marker mapper, the "fixations.csv" file, column "duration [ms]". Is it ever possible it is in different unit. I have see some fixation duration like 4 or 3000, which is super unreasonable.
ref link:https://docs.pupil-labs.com/neon/pupil-cloud/enrichments/marker-mapper/
Hi @user-a97d77 ! Could you open a ticket ( 🛟 troubleshooting ) and share the fixations.csv file so we can have a look?
Hi! I was working on enrichments for a study. I recorded videos of 30 people reading a magazine. But the enrichments don’t work, they say error. I try to work with image mapper and marker mapper but I get an error message. Anything I can do about it?
Hi @user-f288a8 , I will respond in a moment in the Support Ticket that you opened.
Hi, I using the glasses but the red circle will not appear when I try to record so the recordings are failing
Hi @user-d6a986! Please open a ticket in 🛟 troubleshooting and enter the requested details there. Once we have those we can look into your case 🙂
Hi Pupil Lab Team, I am trying to analyze my data on pupil server. But it's taking too much time to load again and again. What could be the reason? Everytime, I have to refresh the page and it works fine for few seconds and again the issue happens.
We are looking into it! What continent are you on?
I am in India
We have received reports of slow access from India, it seems to be related to the Jio provider
@user-53a8c4 FYI 🔼
Hey, thanks for the response. I understand it might be the case. However, I am using my university's internet. Could you clarify the next steps for me?
Hi @user-9e276a! It appears to be a localized issue on the provider (Jio's) side, which is unfortunately outside our control. These issues are usually temporary, so your connection speed would hopefully return to normal soon. The options would be either to wait it out, or contact the provider.
Dear Pupil Labs Team,
My name is Hoa Tran, and I am currently working on my bachelor's thesis. For my research, titled "The Influence of Media Presentations in Audiovisual Communication on Attention and Experience," I have been using the Pupil Invisible glasses.
I am now at the data processing stage with the pupils cloud. I have collected more than two hours of footage. I would like to ask you if it is possible to grant me unlimited upload capacity on your platform. This would allow me to process my data continuously without the need to upload, delete, and re-upload files.
Thank you for your time
Hi @user-89e2bd , if you would like to add an Unlimited Add-on to your Pupil Labs device, then you can submit for a quote in our Online Shop here.
Also, please note that it is not possible to re-upload files to Pupil Cloud. When you delete recordings from Pupil Cloud, they are permanently deleted, so please make local backups first if you do delete data.
I recorded over 70GB on my phone. After each experiment, I transferred the files to my SSD. So It is not possible to upload them again?
If you still have the files on the phone, then they can be uploaded to Pupil Cloud. Otherwise, if you have deleted them from the phone, then it is not possible to upload them by placing them back on the phone. This is to ensure data integrity.
the schedule of the experiment was very tight and between the participants it was not enough time to upload it to the pupil cloud, so I downloaded them on the phone.
I only have them on my ssd now. So there is no way to upload them again?
You can instead use Pupil Player (part of the Pupil Core software bundle) and the associated Python Pupil Tutorials to load & analyze your data.
Hi @user-89e2bd , as mentioned, uploading them that way is not a supported workflow.
Good morning, I have a question regarding the reference image mapper. For my current project, I recorded the scanning video using a pair of Pupil Labs Invisible glasses. I’ve now been provided with Pupil Labs Neon glasses instead. Will the reference image maps created with the Invisible glasses still be compatible with recordings captured using the Neon glasses? Thank you!
Hi @user-a578d9! Yes, the image is just a simple photo that can be taken with any phone, so it can be used for a Reference Image Mapper enrichment either for Neon or Pupil Invisible. The photo needs to be uploaded to Cloud when you set up the enrichment.
Hi Nadia, what about the scanning videos that i took to go with the photos? will it matter that the recordings were taken on a different version of glasses?
yes @user-a578d9 - the scanning videos taken with Neon can be used for a RIM including Pupil Invisible recordings and vice versa.