Good afternoon! Please tell me, there is a Marker Mapper function in Pupil Cloud that defines markers. I am faced with such a problem that I need to find out the coordinates of not only the four markers that form the surface, but also, for example, the 5th one, which is located inside a certain surface. When running this function through the Pupil Cloud, in the surface_positions.csv file, namely in the detected markers column, he sees the 5th marker, but does not write its coordinates. Please tell me how to get out of this situation and what needs to be done in order for additional coordinates to be displayed? Thanks!

hello, i've been having trouble with Invisible Companion App for some time now. I've also been looking for an answer here, but haven't found it yet. The app on the mobile phone keeps freezing, not responding every time we use it. I need to open it couple of times before it works, also it freezes during the recording or in between the participants. It leads to prolonging the study.... I've been wondering maybe we have to many wearers, maybe we should delete them, but it isn'y possible becuse the app is connected directly with Pupil Cloud. Do you know how to solve this issue?

thanks! ok, going to troubleshooting

Hi, I am using Pupil Invisible' real time API for a study project. I can easily access the scene video and gaze data using the real time API but I am also interested in eye videos (left and right eye videos) and other data such as fixations, saccades, and blinks. I was wondering how can I access this data from Pupil Invisible using the real time API. (Please note that I have also worked with post-hoc pipeline where the recording is uploaded to Pupil cloud and then I can download this information. But i am interested in getting this information in real time like that for Pupil Neon) . Is there any possible way to do so with Pupil Invisible glasses using the real time API?

Looking forward to your feedback and suggestion.

Thank you in advance!

Kind regards, Omair

@user-f43a29 Thank you for your reply. Are these data streams also not available via Legacy API?

@user-d407c1 Thank you for your message. I will go through it. I have another question regarding the Pupil Invisible's post-hoc pipeline (where the data is uploaded to Pupil cloud and then we can download the above-mentioned data streams from there). When we download the data from Pupil Cloud, we get access to eye videos as well (both left and right eyes); however, we still do not have pupil diameter information with it. Is there a way I can compute the pupil diameter from those eye videos from Pupil Invisible? (I know that pupil diameter information is already available for Neon).

Looking forward to your feedback any any suggestion in this regard.

Best, Omair

Hi. New to Discord, newish to Pupil Labs Invisible. Hope someone can advise me: Had to rollback my OnePlus 8 Android OS from 12 down to 11, with rollback software (zip and apk) supplied by Pupil Labs. For one thing, it rolled it back to Android 10 unexpectedly, not 11. Also, when I connect the glasses to the phone it records the video but now the gaze icon is all greyed out and doesn't work. Can anyone tell me if there's anything I can do about this? MT in anticipation. Yours, Dave Technician (Cheltenham,UK).

Thanks for getting back to me. I did try that, but when I click on Software Updates it told me I had the latest version, even though it was clearly on Android 10. I also looked for the manual OS software update on the OnePlus site but I get an 'Access denied' message on the relevant page. I'm at a loss at what to do. Personally, I think this is a OnePlus 8 issue as I don't have any of these problems with OnePlus 8T. But unfortunately I am stuck with this version.